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Customer Care
+1 (551) 758-8292

FAQ'S

All about artworks and graphics

  • Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:
    • EPS (Encapsulated PostScript)
    • AI (Adobe Illustrator)
    • PDF (Adobe Reader PDF)
    • PSD (Adobe Photoshop)
    • JPEG (High-Resolution JPEG)
    • TIFF (High-Resolution TIFF)
    Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail, JPGs, or GIFs cannot be used for large prints. If submitting these files, please follow these guidelines.
    • 100% scale (full-size output) at 100 dpi
    • 50% scale at 200 dpi or higher
    • 25% scale at 300 dpi or higher
    • 10% scale at 600-1200 dpi
    Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted in any size, in proportion to your banner's size.
  • All reprints must duplicate what was originally printed.
  • Eazay does not have a color limit on its custom banners, allowing you to choose as many photos or graphics as you want on your displays.
  • We cannot print on both sides of one vinyl banner, but our two-sided banners are made with two banners attached. This prevents the either print from showing through the material while providing twice the durability.
  • Eazay always measures width by height (W x H). When you select a size on the website, width is always the first dimension, not height. Make sure it matches your file size.
  • Once your artwork has been approved it will go straight to production and no changes can be made.
  • Yes, we do.
  • Our design team will work with you until we create a banner that satisfies you. 
  • Printers at Eazay are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth, or tone. We address each of these situations on a case-by-case basis
  • For certain file types like PDF, DOC, DOCX, EPS, CDR, AI, PSD, TIF, TIFF, PPT, BMP, SVG, our system is not able to generate an instant proof for review but we have your file and our pre-press department will review your file for size and quality (resolution) before sending it to the production. They will contact you if the file is not good for printing. If proof is requested, you will receive an email proof within 24 hours and we will only process the order after you review and approve the proof.

All about Products, Quality, and Materials

  • Our 120-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has ink issues due to a manufacturing defect during that time, we will either replace the product or issue you a credit equal to the value of the failed product. Eazay reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
  • As one of the largest wholesale printers in the industry, we can order the materials and supplies directly from the manufacturers. Eazay also manages orders within and outside of the United States, which lowers our overall cost of shipping and design. Since we are saving money from these high-quality products, we believe the savings should be passed along to you.
    • We offer more than 21 years of high-quality printing experience.
    • Each order includes the option of free design proof.
    • Ordering on our website is easy and convenient.
    • High-quality products at low prices. What's not to love about that?
    • Our printing house has everything, allowing us to get your order to you faster than our competitors.
  • If our shipping carrier loses your order, we will open an investigation on that package and issue a reprint with priority shipping.
  • If there are any errors on our part after the artwork has been approved, Eazay will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps to get a refund or reproduced banner. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If a refund is claimed after 60 days of receiving payments it will be in the form of store credit.
    • For Manufacturing Defect:
    All our orders are custom made per customer’s requirements and go through a two-step quality check process. In an unlikely event, where there is a manufacturing error, we will fix the error and reship the order in priority with no additional cost to the customer including returning the item when applicable. As an alternative, we will also offer a full refund excluding shipping cost. For non-manufacturing defect, we will not be able to accept return as each order is custom made. What if my order is Delayed? We offer a guaranteed delivery date and if we miss the date, we will gladly issue a shipping refund. Exceptions:
    • Guaranteed delivery dates on the website are based on the assumption that all information to process the orders including print-ready graphic artwork/file is received with the order. If there is any delay in getting the required information from the customer, it might delay the delivery date.
    • We use FedEx, UPS, DHL, or USPS as our shipping carrier. In rare cases, there might be a delay from a shipping career. In those instances, we do not take responsibility for the delay.
    • With the current COVID-19 scenario, we are experiencing extensive delays from shipping carriers.
    Due to the above reasons, we encourage our customers to have one or two days’ buffer while selecting a shipping method and also mention must have delivery dates if applicable.
  • All of our banners include grommets every three to four feet apart—per industry standards. If your banner needs to have grommets placed at specific points, please explain in the 'special instructions' space.
  • Our vinyl banners do not come with wind slits, but this option can be arranged for an additional charge. We also have a collection of mesh banners, which are made with loosely woven vinyl that can withstand heavy winds.
  • Yes, our Vinyl Banners are waterproof and weatherproof. Generally, our Banners last three to five years.
  • Utilizing flexible bungee cords will ensure that the banner will hang in the proper areas. We recommend taking the signage down if the area experiences heavy winds.
  • Banners made of 16 Oz vinyl utilize a heavier amount of vinyl which makes banners more durable while adding life to the display. We recommend this option for outdoor custom banners.

All about Orders, Payments and Shipping

  • To make things even simpler for our customers, we offer fixed shipping rates anywhere in the United States, largely dependent on the size of your order.
  • Once we get the approval for the artwork, our team will take 24 to 48 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days.
  • We only provide store credit after 60 days.
  • Yes, please contact us to get additional shipping information for locations outside of the United States.
  • Estimated delivery times posted on the Eazay website reflect products that are already printed. We offer several shipping options. When you get to checkout please make sure you choose the appropriate shipping.
  • All checks should be mailed to our sales office located at 31 MINEBROOK RD APT 155B, EDISON NJ 08820, United States.
  • Yes, please input the custom dimensions in the instant price space. For example, if you are looking for a 4.5 foot by 10-foot banner, input that measurement in the space where it says 'instant price'. Repeat these exact dimensions in the special directions' space to make sure that the design and printing teams are aware of the size of the custom banner.
  • If orders are returned to our facility, we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer, we will be forced to toss the order after 30 days of receiving the returned order.
  • We have two offices for different company purposes. Address all mail to ALPHAMOGUL VENTURES LLP
  • 304 S. Jones Blvd Suite 6156 Las Vegas, NV 89107 United States    Phone: 551-758-8292
    31 MINEBROOK RD APT 155B, EDISON NJ 08820, United States

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